How to create non-punitive grievance procedures which deepen our understanding of each other

This guide offers practical suggestions for designing a grievance procedure that reflects the values of progressive, less-hierarchical organisations, covering both legal requirements and a critique of standard approaches. It examines why conventional grievance terminology and processes can undermine co-operation, solidarity, and impartiality in non-hierarchical settings, and how confidentiality can be balanced with openness. The guide then walks through the key elements of a legally fair, values-based procedure — from fostering informal communication to prevent escalation, through to formal stages including raising a grievance, hearings, investigation, and appeal.