How to create a policy which supports capability rather than judging performance

This RadHR guide walks organisations through building a capability policy grounded in collaborative accountability rather than punitive performance management. It covers the legal framework (including the Equality Act and Health & Safety legislation), how language shapes policy ethos, and practical steps for addressing challenges supportively — from informal action and non-punitive improvement notes through to a legally fair formal procedure. A particular focus is placed on identifying systemic factors that may prevent people from thriving in their roles, making it especially useful for values-led or non-hierarchical organisations.